Terms and Conditions of Sale

Last updated: 6 October 2026

Preamble

These Terms and Conditions of Sale (hereinafter « T&Cs ») govern all product sales concluded between:

L'AIGLE SARL, a limited liability company with share capital of €10,000, registered with the Villefranche-Tarare Trade and Companies Register under number 503 048 480, whose registered office is at Château du Crêt, 13 rue Daniel Fargeot, 69550 Amplepuis, France, trading under the registered trademarks EXHAUSS® and HPXO®, represented by Pierre Davezac, managing partner,

hereinafter referred to as « the Seller »,

and any natural or legal person, acting as a professional or consumer, wishing to purchase a product sold by the Seller,

hereinafter referred to as « the Buyer ».

Placing an Order constitutes unreserved acceptance of these T&Cs, which prevail over any other document issued by the Buyer, including any purchasing terms.

Article 1 — Definitions

In these Terms and Conditions:

« Product » means any item offered for sale by the Seller, in particular the HPXO exoskeleton and its accessories.
« Site » refers to the website www.exhauss.com.
« Shop » refers to the commercial section of the Site, accessible at the /buy page.
« Order » means any contractual commitment by the Buyer to purchase one or more Products.
« Consumer » means, within the meaning of the preliminary article of the French Consumer Code, any natural person acting for purposes outside their commercial, industrial, craft, professional or agricultural activity.
« Professional » means any natural or legal person acting for purposes within their business activity.

Article 2 — Products and availability

2.1 Products offered

The Products sold are described on the Site with the greatest possible accuracy, including their essential technical features. Photographs and illustrations are indicative: minor variations in appearance, shade or finish may exist without altering the essential features of the Product.

2.2 Availability

Products are offered subject to available stock. If a Product becomes unavailable after the Order is placed, the Seller informs the Buyer as soon as possible and offers either a postponed delivery or free Order cancellation with full refund.

2.3 Technical evolution

The Seller reserves the right to amend the technical features of its Products at any time as part of their continuous improvement. Pending Orders are fulfilled according to the features in force at the Order date.

Article 3 — Price

3.1 Single European price

The Seller applies a single European price for each Product, applicable to all Buyers, whether Consumers or Professionals, regardless of the sales channel (Shop, Ambassador, distributor).

The HPXO exoskeleton price is set at €3,490 excl. VAT, i.e. €4,188 incl. VAT. Accessory prices are shown in the Shop.

3.2 Recommended price for distributors

The Seller recommends that its partner distributors apply the public price above. This price is a recommended retail price within the meaning of Article L442-5 of the French Commercial Code; distributors remain free to set their own resale price.

3.3 Price revision

Prices may be revised at any time. However, Products are invoiced on the basis of the prices in force at the date of the Order.

3.4 Taxes

Prices are quoted excluding tax (excl. VAT). VAT at the applicable rate is added on the invoice.

3.5 Shipping fees

Delivery is free of charge in mainland France. For deliveries to the French overseas territories, the European Union and the rest of the world, shipping fees are calculated according to weight and destination, and disclosed to the Buyer before Order validation.

Any customs duties and import taxes outside the EU are solely borne by the Buyer.

Article 4 — Order

4.1 Order channels

The Buyer may place an Order through three channels:

Direct purchase through the Site's Shop.
Trial and then order via an Ambassador HPXO user.
Purchase from one of the Seller's authorised distributors.

These T&Cs apply to direct purchase in the Shop. Sales made by partner distributors are governed by each distributor's own T&Cs.

4.2 Order process

On the Shop, the Buyer selects the Products, enters their delivery and billing details, chooses the payment method, expressly accepts these T&Cs, and definitively confirms the Order.

4.3 Confirmation

A confirmation email is sent to the Buyer within 24 working hours of Order validation. It summarises the Products ordered, prices, payment and delivery terms, and constitutes acceptance of the Order by the Seller.

4.4 Order refusal

The Seller reserves the right to refuse any Order that is abnormal, placed in bad faith, from a Buyer with whom a prior dispute exists, or whose fulfilment conditions would manifestly be contrary to the Seller's interest.

4.5 Order modification

Any modification of a pending Order must be requested in writing to contact @ exhauss.com and accepted by the Seller. It may lead to an adjustment of the price and delivery time.

Article 5 — Payment terms

5.1 Accepted payment methods

The Buyer may pay by any of the following means:

Card payment (Visa, Mastercard, American Express), via the secure provider [TBC — Wix Payments / Stripe].
Bank transfer against a pro forma invoice. The Seller's bank details are communicated at Order placement.
Professional financing (leasing, finance lease) through the Buyer's chosen provider. The Seller supplies the required documentation.

5.2 Payment due date

Payment is due in full at the time of the Order, unless specific written agreement is reached. For Orders funded through professional financing, the Order is confirmed upon formal receipt of the financing provider's approval.

5.3 Payment default

In the event of partial or total non-payment by the due date, the Professional Buyer owes, as of right and without prior notice:

Late payment interest calculated at the European Central Bank's most recent refinancing rate plus 10 percentage points (Article L441-10 of the French Commercial Code).
A flat recovery-costs indemnity of €40 (Article D441-5 of the French Commercial Code), without prejudice to further compensation on evidence if the actual costs are higher.

For Consumers, any late payment interest is calculated at the statutory interest rate.

5.4 Retention of title

Products delivered remain the exclusive property of the Seller until full payment of the price in principal, interest and ancillary costs (Law No. 80-335 of 12 May 1980 and Article 2367 of the French Civil Code). Any resale, pledge or disposal of the Product before full payment is prohibited. In the event of non-payment, the Seller may repossess the Products at the Buyer's expense, risk and peril.

The transfer of risks (loss, theft, damage), however, takes place from the hand-over of the Product to the carrier — see Article 7.3.

Article 6 — Delivery

6.1 Delivery area

The Seller delivers to mainland France, within the European Union, and internationally on request and specific quote.

6.2 Lead times

Products are shipped within an indicative 2-day period from Order confirmation and receipt of payment. This timing reflects the Seller's manufacturing cycles.

Delivery times are given for guidance. Exceeding a time limit shall not give rise to Order cancellation, damages or any other compensation, except for the Consumer Buyer under the conditions set out in Article 6.5 below.

6.3 Carrier

Products are shipped by a professional carrier chosen by the Seller, by default CHRONOPOST. A tracking number is provided to the Buyer upon dispatch.

6.4 Reception and reservations

Upon receipt, the Buyer must check the condition of the parcel in the carrier's presence. In the event of apparent damage, shortage or non-conformity, the Buyer must enter clear, precise and reasoned reservations on the carrier's delivery note, and confirm them by registered letter with acknowledgement of receipt to the carrier within three (3) working days of delivery (Article L133-3 of the French Commercial Code), with a copy to the Seller.

If no proper reservations are made, the Products are deemed compliant and accepted.

6.5 Delivery delay — Consumer buyer

In accordance with Article L216-6 of the French Consumer Code, the Consumer may rescind the Order, by registered letter with acknowledgement of receipt or by any other durable written medium, if the Seller has not performed after being given formal notice to deliver within a reasonable additional period.

The amounts paid are then refunded within fourteen (14) days of the resolution.

Article 7 — Transfer of ownership and risks

7.1 Transfer of ownership

Transfer of ownership of the Products is subject to full payment of the price by the Buyer, pursuant to the retention-of-title clause in Article 5.4.

7.2 Transfer of risks (Consumer)

For the Consumer Buyer, the risks of loss or deterioration of the Products are transferred at the moment the Consumer — or a third party designated by them other than the carrier proposed by the Seller — physically takes possession of the Product (Article L216-4 of the French Consumer Code).

7.3 Transfer of risks (Professional)

For the Professional Buyer, the risks of loss or deterioration of the Products are transferred from the hand-over of the Products to the carrier by the Seller. It is the Professional Buyer's responsibility to pursue any claim against the carrier in the event of damage or loss.

Article 8 — Right of withdrawal

8.1 Consumer withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, the Consumer Buyer has a fourteen (14)-day period from receipt of the Product to exercise the right of withdrawal, without having to justify the decision or to bear any costs other than those set out in these T&Cs.

How to exercise the right. The Consumer notifies the decision to withdraw before the deadline, through any unambiguous statement: a letter sent to the Seller's registered office, an email to contact @ exhauss.com, or the standard form appended below.

Returning the Product.

The Consumer returns the Product, at their own expense, in its original packaging, in perfect condition, within a maximum of fourteen (14) days from notification. Return shipping fees, which may be significant given the weight and packaging of the HPXO, are estimated between €50 and €150.

Refund. The Seller refunds all sums paid, excluding return shipping, within fourteen (14) days of receiving the returned Product, using the same means of payment as the original Order, unless the Buyer expressly agrees to another method.

Depreciation. The Buyer may be held liable for depreciation of the Product resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the Product.

8.2 Exclusion of withdrawal — Professional buyer

In accordance with the preliminary article of the French Consumer Code, the right of withdrawal benefits only the Consumer. The Professional Buyer may not exercise this right, except in the specific case of a Professional employing a maximum of five (5) staff and whose contract does not fall within their main activity (Article L221-3 of the French Consumer Code).

8.3 Standard withdrawal form

Withdrawal form (to be filled in and returned if you wish to withdraw):

To the attention of L'AIGLE SARL — Château du Crêt, 13 rue Daniel Fargeot, 69550 Amplepuis, France — contact @ exhauss.com

I hereby notify my withdrawal from the contract concerning the sale of the following Product:

Order of [date], received on [date]
Product reference: [reference]
Consumer's name: [last name, first name]
Consumer's address: [address]
Signature (if paper notice):
Date:

Article 9 — Warranties

9.1 Statutory warranty of conformity

In accordance with Articles L217-3 to L217-20 of the French Consumer Code, the Seller is bound, towards the Consumer, by the statutory warranty of conformity of the Products.

This warranty entitles the Consumer, for two (2) years from delivery of the Product, to obtain, in the event of non-conformity, repair or replacement of the Product, or failing that a price reduction or rescission of the sale, free of charge and without having to prove loss.

Defects of conformity appearing within twenty-four (24) months of delivery are presumed to exist at the moment of delivery, unless proven otherwise.

9.2 Warranty against hidden defects

In accordance with Articles 1641 to 1649 of the French Civil Code, the Seller is also bound by the warranty against hidden defects, which entitles the Buyer to request a refund of the price (by returning the Product) or a reduction of the price (by keeping the Product), if the defect is hidden, pre-existing to the sale, and renders the Product unfit for its intended use. This action must be exercised within two (2) years of discovering the defect.

9.3 Manufacturer's commercial warranty

In addition to the statutory warranties, the Seller offers every Buyer a two (2)-year commercial warranty from the delivery date, covering parts and labour, with the exception of the wearing parts listed in Article 9.4.

The commercial warranty covers defects in manufacturing, assembly or materials.

It does not cover:

Damage resulting from use not in line with the user manual.
Damage resulting from insufficient or improper maintenance.
Damage resulting from modification, unauthorised disassembly or third-party repair.
Normal wear of wearing parts (see 9.4).
Damage resulting from a case of force majeure.

For structural parts in aluminium 6061, the Seller grants an extended commercial warranty of five (5) years against any defect in material or manufacturing, under normal use conditions.

9.4 Wearing parts

Wearing parts, not covered by the commercial warranty (but replaceable at the Buyer's expense with 48-hour shipping): straps, comfort foams, pads, plastic buckles, external screws, labels.

9.5 Warranty claim

Any warranty claim is sent to contact@exhauss.com, together with a description of the fault, photographs if relevant, and a copy of the purchase invoice.

The Seller acknowledges receipt within 48 working hours, offers a solution (shipping a part, return to the Amplepuis workshop, intervention) and covers return shipping within the scope of statutory and commercial warranties.

Article 10 — After-sales service

After-sales service is provided directly by the Seller, with no intermediary.

Contact: contact @ exhauss.com.

Wearing parts are shipped within 48 working hours, at the Buyer's expense outside warranty.

Major repairs are carried out at the Amplepuis workshop. The Buyer returns the Product at their expense; the Seller covers the return shipping for any warranty repair.

Article 11 — Complaints and mediation

11.1 Complaints

Any complaint is sent first to the Seller's customer service at contact@exhauss.com. The Seller undertakes to reply within a maximum of ten (10) working days.

11.2 Consumer mediation

In accordance with Article L612-1 of the French Consumer Code, the Consumer Buyer may, in the event of an unresolved dispute with the Seller, use free of charge the consumer mediator designated by the Seller:

CM2C — Centre de Médiation de la Consommation de Conciliateurs de Justice
14 rue Saint-Jean, 75017 Paris
https://www.cm2c.net
cm2c@cm2c.net

11.3 European online dispute resolution platform

In the event of a cross-border dispute within the European Union, the Consumer may also refer to the European online dispute resolution platform: https://ec.europa.eu/consumers/odr.

Article 12 — Liability

12.1 Intended use

The Seller shall not be held liable for damage resulting from use of the Product that does not comply with its intended use, the user manual, or applicable safety and prudence rules.

12.2 Limitation of liability

Save for mandatory legal provisions to the contrary, in particular regarding statutory warranty or liability for defective products (Articles 1245 et seq. of the French Civil Code), the Seller's liability towards the Professional Buyer is, for any cause combined, limited to the pre-tax amount of the Order giving rise to the dispute.

In no event shall the Seller be held liable for indirect damage such as loss of business, loss of revenue, or damage to reputation.

12.3 Note on professional use

The Product sold is load-assist equipment under the French Labour Code. It does not constitute a medical device nor personal protective equipment (PPE). Its integration in a workplace must, where applicable, follow the risk-prevention approach set out by the INRS (brochures ED 6315 and ED 6416) and be subject to the opinion of the competent occupational physician.

Article 13 — Force majeure

Neither party shall be held liable for non-performance or delay in performing its obligations due to a case of force majeure, as defined by Article 1218 of the French Civil Code and the case law of the Cour de cassation.

Cases of force majeure include, without limitation: natural disaster, fire, flood, epidemic, war, riot, general strike, terrorist act, decision of the public authorities, prolonged interruption of telecommunications or supply networks, essential supplier failure.

In a force majeure event, the parties' obligations are suspended for the duration of the event. If force majeure extends beyond three (3) months, either party may terminate the contract as of right, without indemnity, with the Seller refunding any amounts already paid.

Article 14 — Personal data protection

Personal data collected in the context of an Order is processed in accordance with the GDPR and the French Data Protection Act. The purposes, legal bases, retention periods and rights of the Buyer are set out in the Privacy policy accessible from the Site.

Article 15 — Intellectual property

An Order grants the Buyer no intellectual property rights over the Seller's trademarks, logos, designs, models, manufacturing processes, technical documents and patents. Any reproduction, imitation, exploitation or commercial use of these items is strictly prohibited without prior written authorisation from the Seller.

The trademarks EXHAUSS® and HPXO® are the exclusive property of Pierre Davezac.

Article 16 — No waiver

The Seller's failure to invoke any clause of these T&Cs at any given moment does not constitute a waiver of the right to invoke it later.

Article 17 — Partial invalidity

If any clause of these T&Cs is declared null, unenforceable or inapplicable, the other clauses retain their full effect and scope.

Article 18 — Modification of the T&Cs

The Seller reserves the right to amend these T&Cs at any time. The T&Cs applicable to an Order are those in force at the date of the Order.

Article 19 — Applicable law and jurisdiction

These T&Cs are governed by French law, to the exclusion of the Vienna Convention on the International Sale of Goods.

19.1 Disputes with a Consumer

Any dispute not resolved amicably or through mediation shall be brought, at the Consumer's choice, before the courts of the Consumer's place of residence at the time of contract conclusion or at the time the damaging event occurred, or before the courts of the Seller's registered office (Article R631-3 of the French Consumer Code).

19.2 Disputes with a Professional

Any dispute between the Seller and a Professional Buyer shall, failing amicable resolution, fall within the exclusive jurisdiction of the Commercial Court of Lyon, including in cases of multiple defendants, third-party actions, urgent or protective proceedings, notwithstanding any clause to the contrary.

End of the T&Cs.